MK Quest Hub
Player One / St. John's, NL

Maha Khan enters the support arena.

Computer Science graduate, help desk problem-solver, and software developer who turns messy technical challenges into clear next steps for real users.

Current Class Support Engineer + Developer
Main Quest Build reliable, human-friendly tools
Start Quest Open Resume
3.6 GPA Academic score
Help Desk Front-line support
Data Pipelines Verafin internship
5 Projects Practice unlocked
Origin Story

A calm teammate for high-pressure technical moments.

origin.log

My background connects software development with real front-line support. At The Commons, I help students, faculty, staff, and public users solve printing, editing, access, device, and software issues in a busy university library environment.

At Verafin, I worked with the EDP Framework Support Team in the Data Platform Pillar, monitoring data pipelines, troubleshooting failures, and building internal tools that made triage and monitoring easier.

Loadout

Tools, abilities, and support powers.

IT Help Desk Support End-User Computing Troubleshooting Microsoft Office Google Workspace Python Java JavaScript HTML/CSS React Node.js SQL pandas Git/GitHub App Security
Quest Log

Completed and active missions.

Active Quest
Oct 2025 - May 2026
Rank A

IT Support - Help Desk

The Commons, Memorial University of Newfoundland

  • Support students, faculty, staff, and public users in a high-traffic library environment.
  • Troubleshoot hardware, software, peripheral, printing, editing, and access issues in person.
  • Translate technical steps into clear guidance for non-technical users.
Main Quest
Jan 2025 - Aug 2025
Rank A

Software Development Intern

Verafin - EDP Framework Support Team, Data Platform Pillar

  • Monitored and maintained EDP data pipelines and Datalakes Collected Pipelines.
  • Troubleshot pipeline failures and handled common operational support cases.
  • Built internal tools to streamline triage, monitoring, and infrastructure changes.
Side Quest
May 2022 - Aug 2025
Rank B

Supervisor / Key Holder

Newfoundland Chocolate Company

  • Promoted from customer service representative to supervisor and key holder.
  • Handled opening, closing, cash handling, and team member training.
  • Built communication, patience, and problem-solving skills under pressure.
Boss Runs

Projects worth clicking into.

Stage 01
Data

Rare Bird Interactive Dashboard

Interactive data dashboard work focused on transforming information into clear, explorable views.

Reward: data storytelling
Stage 02
Java

Can't Stop Java Game

Built a Java Swing game with collaborative feature design, gameplay mechanics, and testing.

Reward: game logic
Stage 03
React

Shopify Product Management App

Created a React-based workflow to help organize and upload products for a local Shopify store.

Reward: workflow design
Stage 04
Game/App

Survival Shooter & TODO List

Built small interactive applications to practice UI flow, state management, and user feedback loops.

Reward: interaction design
Stage 05
Product

FitAF Fitness App

Designed app functionality around habit-building, fitness goals, and approachable user experience.

Reward: product thinking
Mini Game

Ticket Defender: clear the support queue.

Score 0
Lives 3
Streak 0
Ticket Defender Collect glowing tickets. Dodge red errors. Keep the queue healthy.
Final Portal

Ready to add me to your party?

For support, software, and junior developer opportunities, send a message and I will get back to you.

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